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  1. AustralianSuper
  2. Frequently Asked Questions

Frequently Asked Questions

Registration

  • What are the password and MFA requirements for my account?
  • How Do I Create a User Account?
  • How do I set up my Multi Factor Authorisation (MFA)
  • How do I Register my organisation?

Employees

  • How do I Manually Add an Employee to my Portal?
  • I am an Admin user of the portal, can I also be listed as an employee?
  • Adding Employees to your account - Onboard Online Process - Employer View
  • Adding Employees to your account - Onboard Online Process - Employee View
  • How does an Employer support an Employee who is Digitally onboarding?
  • How do I update my employees details?

Contributions

  • What are the mandatory fields for the File Mapper feature?
  • What is a SAFF file and how do I use it?
  • How do I set up my Contribution refund account?
  • How do I get an Employee Contribution Report?
  • How do I Enable and Use Stapling Service
  • What does the Status of a Contribution mean?
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Experiencing Unusual Behaviour

  • Troubleshooting Unusual Behaviour
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